FAQ

🔸 Frequently Asked Questions (FAQ)

Welcome to Hearthwood’s FAQ — your go-to guide for all things cozy, calm, and customer care.

🕯️ When will my order ship?

Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a tracking number by email so you can follow it as it makes its way home to you.

📦  How long will shipping take?

Most U.S. orders arrive within 7–14 business days, depending on your location and the season. During holidays or high-volume times, shipping may take a bit longer — thank you for your patience!

💌 Can I change or cancel my order?

We begin preparing your order right away, so changes or cancellations can only be made within 12 hours of purchase. After that, we’re unable to modify your order once it’s been processed.

If you need to make a quick change, please reach out immediately at:

📧shophearthwood@gmail.com

🌿 What if my item arrives damaged or defective?

Oh no — we’re so sorry! If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the item. We’ll replace or refund it as soon as possible.

🔁  Do you accept returns or exchanges?

Yes! We accept returns within 30 days of delivery as long as the item is unused and in its original packaging.

Full details are on our Shipping & Returns page.

✨ Do you offer international shipping?

Currently, we ship across the U.S., but we’re working on expanding soon — stay tuned by subscribing to our newsletter for updates!

❤️ Who can I contact for support?

We’re here to help! You can contact us anytime through our Contact page or email us directly at:

📧 shophearthwood@gmail.com

🌙 Our Promise

Every order is packaged with care — from our hearth to yours.

Thank you for choosing Hearthwood to bring warmth and light into your space. 🕯️