Shipping & Returns

🔸 Shipping & Returns — Hearthwood

At Hearthwood, we believe comfort should start from the moment you order — that’s why we do our best to make shipping simple and returns stress-free.

📦 Shipping

• Processing time: Orders are typically processed within 1–3 business days.
  
  
• Shipping time: Most U.S. orders arrive within 7–14 business days, depending on your location.
  
  
• Tracking: Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
  
  
• Delays: Please note that weather, customs, or high-volume seasons may slightly extend delivery times — but we promise it’ll be worth the wait.
  
  

💕 Returns & Exchanges

We want you to love your Hearthwood piece. If for any reason you’re not completely satisfied, we offer returns within 30 days of delivery.

To qualify:

• Items must be unused, in original condition, and in their original packaging.
  
  
• Customers are responsible for return shipping costs unless the item arrives damaged or defective.
  
  

Once your return is received and inspected, we’ll send you a confirmation and issue a refund or replacement promptly.

To start a return, simply reach out to us at:

📧 [shophearthwood@gmail.com]

🕯️ Our Promise

Every order is handled with care — from the moment it leaves our hands until it’s warming yours.